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How can we help?

Step-by-step guides to get your channels connected and your team sending in minutes.

Getting started

Getting started with CrossInbox Create your workspace, connect a channel, and send your first reply in under ten minutes.

Connecting channels

Connect your WhatsApp Business API number Link an official Meta WhatsApp Business number so conversations flow into your shared inbox. Connect an SMS number with Twilio Add a second channel so texts land in the same inbox as your WhatsApp chats. Configure email sending (SMTP) Send campaigns and transactional email from your own domain for better deliverability.

Sending messages

WhatsApp message templates Reach customers outside the 24-hour window with Meta-approved templates. Build and send an email campaign Import contacts, write with AI help, and track opens and clicks.

Automation

Auto-replies, business hours, and chatbot rules Respond instantly even when your team is offline.

Team

Invite teammates and set roles Owners, admins, and agents — each with the right level of access.

Billing

Plans, billing, and cancelling How your trial, subscription, and payments work.

Troubleshooting

Common issues and fixes Quick answers when something is not working.

Still stuck?

Our team usually replies within a few hours.

Contact support

Built on official APIs & secured end-to-end

WhatsApp Business API

SMS

Cloud API

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