CrossInbox

Features

Everything a small team needs to run big conversations

One workspace for WhatsApp, email, your team, and the AI that keeps them all moving.

Conversations

WhatsApp Team Inbox

Every WhatsApp conversation lands in one shared inbox your whole team can see. No more "who's replying to this?" in a group chat.

  • Assign conversations to a teammate with one click
  • Label and tag chats to keep leads, support, and orders separate
  • Internal notes only your team can see, right next to the chat
  • Full conversation history, searchable across your whole workspace

Marketing

Email Campaigns

Build and send campaigns without switching tools. Track what happens after you hit send, right alongside your WhatsApp data.

  • Drag-free campaign builder with a live preview
  • Subject line optimizer to improve open rates before you send
  • Open, click, bounce and unsubscribe tracking on every campaign
  • Schedule sends for the best time per audience

AI

AI Replies & Tone

AI drafts the reply, rewrites the tone, and summarizes the lead — your team decides what actually goes out.

  • Smart reply suggestions based on the conversation so far
  • One-click tone rewrite: professional, friendly, or urgent
  • AI lead summaries so a handoff takes seconds, not a re-read
  • AI-generated campaign copy and subject lines

Automation

Automation & Chatbot

Handle the repetitive stuff automatically, so your team spends time on the conversations that actually need a human.

  • Business-hours auto-reply for after-hours messages
  • Saved quick replies for common questions
  • Simple chatbot rules for FAQs and order status
  • Broadcast messages to a segment of your contacts at once

Team

Roles & Permissions

Bring your whole team in without losing control of who can see and do what.

  • Owner, Admin, and Agent roles out of the box
  • Assign specific conversations to specific agents
  • Per-agent performance tracking — response time, resolved chats
  • Invite teammates by email in seconds

Insights

Analytics & Growth

See what's working without exporting a spreadsheet. One dashboard for messaging, email, and growth.

  • Response time and resolution tracking across your team
  • Campaign performance side-by-side with WhatsApp engagement
  • Built-in referral program to turn customers into growth
  • Daily usage snapshot so nothing slips through

See it running in your workspace

Start free — no credit card, connect WhatsApp whenever you're ready.

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Built on official APIs & secured end-to-end

WhatsApp Business API WhatsApp Business API
TwilioSMS
MetaCloud API
256-bit SSL secured connection Secure encrypted payments

256-bit SSL encryption

Secure, encrypted payments

Your data stays private

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